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Remembering so you don't have to.
Customer conversations move from calls to email to chat. Qonductor is built to carry forward what you agreed to, what's changed since, and what still needs to happen. So when you come back to a customer, you can pick up where things stand.
Keeping track takes work
62% of knowledge workers say they feel drained when tasks pile up.
Miro, Momentum at Work Report, 2025Under 50% of survey respondents say their meeting action items are properly tracked and followed up.
iBabs, State of Meeting Management, 2024
Stay caught up without spending your day catching up.
A customer needs to move a meeting. Another hasn't replied. You promised someone an answer by Friday. It's a lot to keep in your head while you're trying to give the customer in front of you your full attention.
- A promise is made. "I'll send you a rollout plan by Friday."
- Qonductor picks it up.
- The work is done.
You did the work. Qonductor updated the list.
Qonductor keeps track of what needs your attention so you can get on with your day. It can take the next step, too. With your permission, it finds a new meeting time or sends a timely follow-up that picks up where you left off. When something needs your judgment, it brings you in with the context you need.
Keep the conversation moving without losing the thread.
The customer narrows the rollout to one location. A teammate sends the outline. Now all you owe is two dates. Once you send them, it's the customer's turn to pick a week.
Qonductor keeps track as the next move shifts between you and the customer. If the conversation goes quiet, it picks up with the question that's still open. It sends routine follow-ups you've authorized and brings you in when the plan needs your judgment.
- Plan changed
- Outline sent
- Dates sent
- Waiting for the customer
Customer commitments, kept current.
From the conversation to the right next step.
Connected activity
“I'll follow up with Maya by Friday.”
Commitment captured
Follow up with Maya
Source: the email
Qonductor acts
Send the approved follow-up
When you authorize it
You act
Qonductor brings you the Cue and its context.
Close the Cue
Close the Cue
The conversation moves. Qonductor keeps up.
Qonductor checks new customer activity against what's already open. It adds new commitments, closes work it can confirm is done, and keeps the rest in view.
- From
- Alex Morgan
- To
- Maya Chen
- Subject
- Re: Pilot onboarding
Hi Maya,
A I've attached the onboarding checklist I promised.
B I'll send the access instructions by Thursday.
C I'll still confirm the kickoff date by Friday, as agreed.
Thanks,
Alex
What Qonductor pulled out of the email
- A Checklist sent
- B Access instructions promised by Thursday
- C Kickoff confirmation still due Friday
Maya's open Cues before the email arrived
- Send onboarding checklistOpen
- Confirm kickoff dateDue Friday
- AclosesSend onboarding checklist
The email confirms it was sent.
- BcreatesSend access instructions
There's a new promise with no matching open Cue.
- Cstays openConfirm kickoff date
The same action and due date are already tracked.
Maya's open Cues now
- B Send access instructionsDue Thursday
- C Confirm kickoff dateStill due Friday
A Send onboarding checklist left the open queue.
Evidence for the change: Re: Pilot onboarding
Make the queue work the way you do.
Start with what needs your attention now. Change the view as your priorities shift, and open any Cue to see the context behind it.
See the work you want to tackle. Group Cues by contact, or switch to All and filter for Pricing to work through pricing requests together. Focus on what needs attention now, or bring older and upcoming work back into view.
Decide what happens next. Snooze a Cue and choose when it comes back. Open the source in your CRM for more context, or disqualify a lead that's no longer worth pursuing. Where CRM sync is enabled, disqualifying the lead also updates its status there.
Spot what needs another look. Escalated Cues stand out in the queue. A manager can also flag an open Cue as still important, so you can see which work they've called attention to.
Keep the conversation moving, even when it's the customer's turn to respond.
You send the pricing and invite questions. Qonductor keeps track of the conversation while you wait for a reply.
The customer replies
Qonductor clears the follow-up Cue, even if it's already in your queue.
Follow-up Cue cleared
Three days go by without a reply
Qonductor brings the conversation back with a Cue to follow up.
Follow up with Maya on the pilot pricing
If your team authorizes it, Qonductor sends a follow-up like this automatically:
Hi Maya, have you had a chance to review the pilot pricing? I'm happy to walk through what's included for one location and answer any questions about getting started.
Three days is this example's timing. Each company sets its own.
Connect where your customer conversations happen.
Qonductor reads customer activity from your CRM and team channels and turns commitments into Cues.
Your systems
Qonductor
Email · Maya Chen
“Can you send pricing for a one-location pilot?”
- ReadNew customer activity.New email from Maya Chen
- AssessIs there a commitment or request here?A request: send pilot pricing
- CheckIs it already tracked, done, or asked again?Not tracked yet
- Update customer stateCreate the Cue, close it with evidence, or keep it open.Create the Cue
The Cue queue
Use Cases
A day in the life.
Every persona on your revenue team inherits the same broken context chain. Here's what that looks like — before and after Qonductor.
Finance & Billing Associate
Responsible for invoice accuracy, revenue recognition, and billing reconciliation. Usually the last person to find out when something changed upstream.
Invoice run day is a guessing game.
It's the last business day of the month. Something looks off — a discount that seems too large, a line item that doesn't match the contract you half-remember from a year ago. You open a Slack thread. You search the shared drive. You find three versions of the order form. You call the AE who closed the deal. He left in March. You send the invoice anyway and flag it for next cycle. The customer calls two days later.
Month close doesn't have to be a fire drill.
Before the invoice run, Qonductor has already flagged the accounts where billed amounts deviate from contracted terms. You see exactly which line items triggered the alert, the original contract language, and the full amendment history. You correct three invoices before they go out. No customer calls. No billing archaeology. No month-end fire drill.
Deal Desk
The human glue between sales, legal, and finance. Their job is to approve the right exceptions — without enough visibility into the downstream consequences of each one.
Herding cats. Every single day.
A rep submits a non-standard payment terms request. You approve it, add a note to the order form, close the ticket. Three months later, finance is confused about why this customer is on different terms. Six months later, a similar request comes in from the same account and nobody remembers the precedent. You're approving in the present with no institutional memory of the past.
Every exception tracked. Everyone aligned.
When you approve a non-standard term, Qonductor logs it as commercial intent — tagged to the account, the deal, and the approving parties. Finance sees it before the first invoice runs. When the same customer returns at renewal, the full exception history surfaces automatically. You're approving with context, not in a vacuum.
Revenue Operations
Responsible for process, data quality, and stack coherence across the full revenue motion. Usually the person who discovers the gaps nobody else owns.
You own the reconciliation nobody wanted.
Every month there's a new data cleanup project. Billing amounts that don't match CRM values. Contract terms that never made it into the quoting system. ACV numbers that finance and sales both believe are correct but don't agree. You build the reports. You run the audits. You manually cross-reference three systems to construct a version of the truth that should have been automatic.
One commercial graph. No more reconciliation theatre.
Qonductor builds a persistent record of what was promised, contracted, and billed at every point in the customer lifecycle. Discrepancies are flagged automatically before they compound. You stop being the manual context layer between systems that can't talk to each other — and start being the person who built the infrastructure that makes reconciliation unnecessary.
GTM & Business Systems Leader
Responsible for the architecture of the revenue tech stack. Understands better than anyone why systems can't pass context — and inherits every downstream failure when they don't.
One wrong move and the whole thing collapses.
You've built solid integrations. CRM syncs to CPQ. CPQ feeds the contract system. The data flows. But the meaning doesn't. Every exception requires bespoke logic. Every workaround is another block on a tower that gets more precarious with every quarter. You're constantly asked why the systems "don't talk to each other" by people who don't understand that they do — they just don't share context.
Ticket queue: zero.
Qonductor sits above your stack as a read layer — no new integrations required, no custom logic per exception pattern. It reads commercial intent at the source and makes it available across systems. You stop being asked to build bespoke context-passing logic and start having architecture conversations that actually interest you.
Sales Leadership
Accountable for revenue attainment and the commitments their teams make in the field. Rarely in the room when those commitments break downstream.
In the CFO's doghouse. Again.
The rep who closed the deal is long gone. But the net-90 terms they promised, the Professional Services credits they committed, the pricing exceptions they granted — those commitments are still alive. They're living in an email thread, a Slack message, an order form addendum that finance may or may not have read. You find out when a customer escalates, or when the CFO asks why billings are below contracted ARR.
114% to target. And everyone knows why.
Qonductor creates a persistent record at the moment terms are agreed — before the rep moves on, before the deal desk files the exception, before finance runs the first invoice. Your team can still make the right exceptions for the right deals. The difference is those exceptions don't disappear into a system that was never designed to remember them.
See your scenario in a live context.
15 minutes. We'll walk through the specific failure mode most relevant to your role.
About Qonductor
Good software should give you less to keep in your head.
A customer conversation rarely ends when the call does. Someone owes an answer, a plan changes, or a teammate picks up where you left off. Keeping track of those details takes attention away from the people you're trying to help.
We built Qonductor so you can focus on the work in front of you and come back to a customer knowing where things stand.
Why I started Qonductor
I spent more than a decade in sales and revenue operations. I saw how often people had to piece together what was promised, what changed, and who was supposed to act next. By the time they had the full picture, they'd already spent time they could have used to move the conversation forward. I started Qonductor to take that work off their plate.
Careers
We don't have any open roles right now, but if you're interested in what we're building and would like to work with us, we'd love to hear from you.
Get in touch
If this sounds like a problem your team runs into, I'd like to hear how you handle it today.
Get in Touch
Let's see if Qonductor is a fit.
Tell me how your team keeps up with customer commitments and follow-ups today. We'll talk through where Qonductor can help, and I can show you the product if that would be useful.
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